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Refund Policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through our website by customers located in the United Kingdom. It is designed to comply with applicable UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

We do not offer voluntary returns. Returns and refunds are accepted only where legally required.

1. Change of Mind Returns (Right to Cancel)

Under UK law, consumers have the right to cancel certain online purchases within 14 days of receiving the goods, unless an exemption applies.

Conditions:

  • You must notify us of your intention to cancel within 14 days of delivery

  • The item must be unused, unopened, and in its original packaging

  • You are responsible for all return shipping costs

  • The item must be returned within 14 days of notifying us

  • Original outbound shipping fees are non-refundable

Return Address:

All returns must be sent to:

2007 E Orangethorpe Ave
Placentia, California 92870
USA

We do not provide prepaid return labels. International return shipping costs can be significant and are entirely the customer’s responsibility.

Refunds will be issued only after the returned item is received and inspected.

2. Exemptions – No Right to Cancel

The right to cancel does not apply to:

  • Sealed goods that are not suitable for return for hygiene or health reasons once unsealed

  • Personalised or custom-made items

  • Items that show signs of use, wear, or damage caused after delivery

  • Items returned incomplete or not in original condition

If an exemption applies, returns will be refused.

3. Faulty, Damaged, or Not as Described Items

Under the Consumer Rights Act 2015, you are entitled to a remedy if goods are faulty, damaged, or not as described.

If your item is faulty:

  • You must contact us within a reasonable time

  • Evidence (photos or video) may be required

  • We may offer a repair, replacement, or refund as required by law

If a return is legally required due to a fault, we will provide further instructions after reviewing your claim.

We do not accept subjective claims such as:

  • “Not worth the price”

  • “Didn’t meet my expectations”

  • “Different to what I imagined”

These are not faults under UK law.

4. Late or Missing Deliveries

Delivery estimates are not guaranteed delivery dates.

Delays caused by customs clearance, international transit, courier issues, or peak periods (including Christmas) do not constitute grounds for a refund unless the delay is unreasonable under UK law.

5. Refund Processing

Approved refunds will be processed to the original payment method within 14 days of:

  • Receiving the returned item, or

  • Receiving proof of return shipment

Refunds may be reduced if the item has been handled beyond what is necessary to inspect it.

6. How to Contact Us

To request a return please contact us through our contact page.

Include your order number and reason for contact.